Generic Replacement Filter Address Needed

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• Resin and Carbon Address Needed

  Thank you for contacting ZeroWater. During shipping some of the filter contents can get knocked loose. The materials are not harmful. The black particles are carbon and the yellowish beads are our ion exchange resin, part of our filtration process. ...

• Filter Issue Generic

  Thank you for contacting ZeroWater. An order has been placed for a replacement filter as this is not the norm for our filters. We apologize for the inconvenience and appreciate your business.

• Canada replacements

  Apologies for the inconvenience, we are unable to send replacements as we do not have a warehouse in Canada. If you have a US based address, we are happy to send the replacement. If not, please reach out to the retailer where the original purchase ...

• Filter Install

  Thank you for contacting ZeroWater. To change the filter, unscrew the old filter by rotating to the left. Install the new filter by pushing the filter into the reservoir from the bottom up and rotating to the right.   If this does not solve your ...

• Wet Filter

  Thank you for contacting ZeroWater. The contents inside the filter are rinsed with purified water before it is packed. This can cause condensation inside the bag or lid, which is harmless.