Thank you for contacting ZeroWater. During shipping some
carbon can get knocked loose. What you are seeing in the reservoir is simply
particles of that carbon. As this is part of the filtration process, although
not pretty to look at, it is not harmful. Simply wipe out the reservoir with a
paper towel; the carbon will not end up in the filtered water.
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Thank you for contacting ZeroWater. During shipping some of the filter contents can get knocked loose. The materials are not harmful. The black particles are carbon and the yellowish beads are our ion exchange resin, part of our filtration process. ...
Resin and Carbon Address Needed
Thank you for contacting ZeroWater. During shipping some of the filter contents can get knocked loose. The materials are not harmful. The black particles are carbon and the yellowish beads are our ion exchange resin, part of our filtration process. ...