Resin and Carbon Address Needed

Resin and Carbon Address Needed

Thank you for contacting ZeroWater. During shipping some of the filter contents can get knocked loose. The materials are not harmful. The black particles are carbon and the yellowish beads are our ion exchange resin, part of our filtration process. Filters can still be used as the resin will rarely end up in the filtered water.   Please reply with a physical address and replacement filters will be sent. We apologize for the inconvenience and appreciate your business.

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